What should I do if I didn’t receive my confirmation email?

If your confirmation email hasn’t arrived:

1. Wait a few minutes — delivery can take up to 10 minutes
2. Check your spam/junk folders
3. Search your inbox for “Brightkite eSIM” or “Your eSIM is ready”
4. If using Gmail, check the Promotions tab

Still can’t find it?

👉 Contact our support team at support@brightkite.nl with your order number and the email address used at checkout.

We’ll resend your eSIM info as quickly as possible.