Troubleshooting eSIM installation issues

If your eSIM won’t install, try the following steps:

• 🔄 Restart your phone, then try scanning the QR code again
• 📷 Check your camera — make sure it focuses on the QR code
• 🔐 Ensure your phone is unlocked and supports eSIMs
• 🧑‍💻 Try manual installation using the SM-DP+ address from your email
• 📡 Ensure you have Wi-Fi or mobile data active during setup

Still stuck? Contact Brightkite support and include screenshots or error messages if possible.